Embassy Suites By Hilton Nashville South Cool Springs Franklin, Franklin

I had a mixed experience at the hotel. The rooms, while clean and up to standard, were located near noisy facilities like the ice maker and laundry room, and I couldn't use the Digital Key due to technical issues. However, the service was generally helpful, with friendly staff eager to assist, although there was an unfortunate incident where dirty rooms were offered. The location was convenient, with easy access to downtown Nashville and nearby restaurants, but cleanliness could be improved. The dining experience offered a wide selection of food, better than at other hotels, although I missed out on the adult happy hour. Overall, the hotel had its highs and lows, with room for improvement in certain areas.

My stay at the hotel was a mixed experience. The rooms were clean, spacious, and well-equipped, but there were issues with ants in various areas. The staff was friendly and helpful, but some seemed unable to fully address customer needs. The location was convenient, near eateries, but cleanliness was not up to par. The dining options were varied and satisfying, exceeding expectations compared to other recent stays.

The hotel offers very large and comfy rooms, but they felt a bit outdated and tired. The service was a mix of very friendly interactions with some instances of impatience. The location is excellent for those working in the surrounding area offices, and the dining experience left much to be desired on certain days. Overall, a decent stay with room for improvement.